Well At Home

Information for Providers

 

Two women sitting in a living room with a box labeled 'Well at Home'. Reablement kit Assistive technology home care Support at Home equipment Home Care Package equipment NDIS assistive technology supplier Aged care independence products

Well At Home partners with Home Care providers to improve client engagement, safety, and reablement outcomes from day one.

 

Simple ordering. Practical support. Less administrative burden.

Well At Home supports reablement-focused care by providing clients with high-quality, low-risk assistive items in one convenient box.
Our goal is to make it easier for care managers, care partners, assessment teams, OTs and physios to equip clients quickly, safely and efficiently.

                                                   

Why Providers Choose Well At Home

The Challenge at the Start of Home Care

The commencement of home care is often the most vulnerable point in a client’s journey.

Clients and families are frequently overwhelmed by new information, unfamiliar routines, and multiple service providers entering their home. Despite best intentions, important messages about reablement, safety, and independence can be lost in the early stages of care.

Common challenges providers face at onboarding include:

  • Clients feeling confused or anxious about what home care involves

  • Families unclear about roles, responsibilities, and expectations

  • Limited engagement with reablement goals beyond initial assessments

  • Missed opportunities to embed independence-focused habits early

  • Increased follow-up and reassurance required from care coordinators

These challenges are not due to poor care — they are a result of system complexity and the emotional load placed on clients and families at a time of significant change.

 

The Well At Home Solution: The Welcome to Care Initiative ©

A Meaningful Alternative to Financial Incentives

Many providers offer financial incentives such as gift cards or discounts to attract new or transferring clients. While these incentives may support short-term decisions, they do not contribute to client wellbeing, engagement, or care outcomes.

The Well At Home Reablement Kit offers a values-aligned alternative.

Instead of a one-off financial benefit, providers can offer something that:

  • Directly supports independence, safety, and confidence at home

  • Reinforces the purpose and value of home care services

  • Engages both clients and families in practical, everyday reablement

  • Demonstrates a genuine investment in client wellbeing from the outset

For clients and families, receiving a practical, thoughtfully designed kit at the start of services communicates care, professionalism, and intent — not just incentive.

For providers, it offers:

  • A differentiated onboarding experience

  • Alignment with reablement and wellness frameworks

  • A tangible reflection of quality and person-centred care

  • A meaningful alternative to transactional incentives

By choosing a practical reablement resource over a financial incentive, providers send a clear message: care is not just about services delivered, but about supporting people to live well at home.

Rather than replacing education or clinical input, the kit acts as a practical extension of your service — helping clients absorb, revisit, and apply information at their own pace.

The kit:

  • Supports reablement principles in everyday activities

  • Encourages client participation and confidence at home

  • Helps families understand how to support independence rather than over-assist

  • Reinforces safety, mobility, and self-management messages

  • Creates a positive, supportive first impression of care

When included as part of onboarding, the kit helps bridge the gap between assessment, education, and daily life — turning information into action.

Digital Resource Inclusions

Each kit includes secure access to our digital Care Journal and Essential Guide, supporting consistent, coordinated care across families and providers.

Digital resources can be included as part of onboarding, welcome packs, or client education without adding stock, storage, or administrative burden.

How Providers Use the Kit

The Well At Home Reablement Kit has been designed to integrate seamlessly into existing provider workflows.

Providers commonly use the kit as The Welcome to Care Initiative © 

  • A sign on gift for new and switching clients
  • A practical companion to initial assessments or first visits
  • A tangible reinforcement of reablement and wellness goals
  • An engagement tool for familes involved in care

Kits can be:

  • Supplied to providers for inclusion in welcome packs

  • Sent directly to clients at commencement of services

  • Used selectively for clients who would benefit most from additional support

No additional training, systems, or reporting are required. The kit is intended to support your team — not add to their workload.

How to Place an Order

Providers can order on behalf of clients via email or through our online ordering portal here: https://wellathome.com.au/pages/online-provider-orders

When placing an order via email: 

orders@wellathome.com.au

Include:

  • Provider name
  • Care Partner / OT / Physio name
  • Contact email
  • Contact Phone 
  • Client name
  • Client Address
  • Box requested (Reablement Kit)
  • Purchase Order # (If applicable)

A tax invoice is emailed upon dispatch.

Start a Conversation 

Reach out to our Support Team to discuss how Well At Home can support your organisation in creating a positive, supportive impression to care.

support@wellathome.com.au

Enquire About a Pilot or Provider Partnership for our Welcome to Care Initiative ©

We offer pilot kits so your team can trial before rolling out at scale. Contact us for more information. Contact Us

admin@wellathome.com.au

 

✔ Streamlined Ordering

Instead of sourcing multiple items individually, providers can request a single reablement box containing the most commonly recommended low-risk AT products.

*Contact us for bulk pricing

✔ Supports Ageing-in-Place

Each item helps clients remain independent for longer, reducing falls risk, improving daily functioning, and reducing caregiver burden.

✔ Pilot Partnership

We offer pilot kits so your team can trial before rolling out at scale. Contact us for more information.

✔ Reduces Provider Workload

No repeated quoting.
No sourcing from multiple suppliers.
No multiple invoices.
Just one order, one delivery, one invoice.

✔ Fast Dispatch

Orders are delivered directly to the client’s home within 3–5 business days.

✔ Purposefully Designed for Reablement

We choose products that support functional independence, based on common OT/Physio recommendations. All items are lightweight, low-risk assistive aids supporting independence in the home.

 

Compliance

While Well At Home is a product based business (not a registered HCP, SAH or NDIS provider). The items included in our Reablement Essentials kit align with:

  • Recognised low-risk assistive technology

  • Daily living aids supporting functional independence

  • Falls-prevention and access supports

  • Reablement-focused care planning

Providers should ensure all purchases align with internal guidelines and client care plans.

 

Resource List

Email Order Template - https://wellathome.com.au/pages/provider-orders

AH Info Sheet - https://cdn.shopify.com/s/files/1/0794/9575/8049/files/AH_Info_sheet_pdf.pdf?v=1764042616

AH Compliance Pack - https://cdn.shopify.com/s/files/1/0794/9575/8049/files/AH_justification-_reablement_kit_pdf.pdf?v=1764043983

Care Provider Info Sheet - https://cdn.shopify.com/s/files/1/0794/9575/8049/files/Provider_info_sheet_pdf.pdf?v=1764044162

Care Provider Compliance Pack - https://cdn.shopify.com/s/files/1/0794/9575/8049/files/Well_at_Home_Compliance_Pack_pdf.pdf?v=1764044367

Clinical Reasoning Sheet - https://cdn.shopify.com/s/files/1/0794/9575/8049/files/Clinical_justification_card_E.pdf?v=1764044584

Need Assistance?

support@wellathome.com.au

We respond within 24 hours on business days