Privacy Policy
Privacy Policy — Well At Home
Well At Home (“we”, “us”, “our”) is committed to protecting your privacy.
This policy explains how we collect, use and protect your personal information in accordance with Australian Privacy Principles (APPs).
Information We Collect
We may collect the following information when you use our website or services:
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Name
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Email address
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Phone number
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Delivery address
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Order details
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Payment information (processed securely via Shopify; we do not store card details)
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Provider or referrer information (where applicable)
We also collect non-identifying data such as cookies, browser type, and site usage statistics.
How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Respond to provider enquiries
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Improve our services and website
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Send updates or important notices (you may opt out at any time)
We do not sell or rent your personal information.
Disclosure of Information
We may disclose your information to:
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Delivery partners (for order fulfilment)
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Service providers such as payment processors
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Regulatory or legal authorities when required by law
We will never disclose your information for marketing without your consent.
Security
We use industry-standard protections to secure your information.
However, no online system is 100% secure, and we cannot guarantee absolute security.
Access & Correction
You may request access to, or correction of, your personal information by contacting:
Changes to This Policy
We may update this Privacy Policy as required. The latest version will always be available on our website.
Contact Us
For privacy concerns, please email: