FAQ's

What is Well At Home?

Well At Home supplies assistive technology and home-safety products designed to support independence for older Australians living at home.

Do you provide care or support workers?
No — we do not deliver personal care or home-care services. We provide products only.

Can these products be funded through my Home Care Package or the Support at Home program?
Yes — many of our items align with low-risk Assistive Technology and Home Modifications (AT-HM) categories. Simply ask your provider to place an order on your behalf.

Can NDIS participants purchase your products?
Yes — NDIS self-managed and plan-managed participants can order using funding where assistive products are included in their plan.

How do providers order from Well At Home?
Providers can visit our Provider Orders page or email orders directly to:
orders@wellathome.com.au
We fulfil the order and bill the provider on standard payment terms.

What is included in the Reablement Kit?
The Reablement Kit includes multiple essential daily-living aids in one box — such as reach/grip aids, safety products, personal-care supports and digital resources — to help reduce falls and maintain independence.

Clients will also receive access to our Digital Care Journal and Essential Guide to Living Safely and Confidently with Home Care

Do you offer private purchase options?
Yes — anyone can purchase our products directly through our online store using a debit or credit card.

How long does delivery take?
Orders are usually dispatched within 2–4 business days and shipped Australia-wide.

Can families or carers order on behalf of someone else?
Absolutely — orders can be placed by loved ones, care managers or allied health professionals.

Where are you based?
We are based in New South Wales and ship Australia wide.

❌ We do not perform clinical assessments
❌ We do not provide OT/physio services
❌ We do not receive commissions from referrals